This page explains how orders placed on the Symply online store (gosymply.com) are shipped. The online store serves customers in North America. If you are outside North America, please visit our Where to Buy page to find an authorized Symply partner in your region.
Free shipping
Shipping is free on all orders from the Symply online store, to any address in the United States and Canada.
Where we ship
We ship to the United States and Canada.
Processing times
- Most products ship within 1–3 business days of your order.
- Configured systems, multi-drive units and tape libraries may occasionally take longer to build and test. If your order will take longer than usual, our team will contact you with an estimated ship date.
- Orders placed on weekends or public holidays are processed on the next business day.
Delivery and tracking
All orders are shipped with UPS. Delivery usually takes 1–3 business days anywhere in the US. As soon as your order ships, you’ll receive an email with your UPS tracking number so you can follow your delivery. Delivery times are estimates provided by UPS and are not guaranteed.
Shipping to Canada
Orders shipped to Canada may be subject to import duties, taxes and brokerage fees. These are the customer’s responsibility and are not included in the order price. UPS may collect them before or at delivery.
Inspecting your delivery
Please inspect your shipment when it arrives:
- If the packaging is visibly damaged, note this with UPS at delivery and take photos before opening.
- Report any shipping damage or missing items as soon as possible after delivery to support@gosymply.com or through our Support page.
- Keep all original packaging until the issue is resolved.
Delays
Symply is not responsible for delays caused by the carrier, weather or customs. As stated in our Refund and Returns Policy, late delivery is not a valid reason for a return.
Questions?
Contact our team at support@gosymply.com or visit Support, and include your order number.